Magento
Magento doesn’t provide a breadth of support types like Concord. If using Magento Open Source, you can only find answers from other experienced users and developers on Magento Forums. When you sign up for Magento Commerce and Magento Cloud, you’ll get more support through live chat and email but that is the extent of support you get.
Concord
Concord includes world-class support. No other eCommerce platform can boast the kind of in-house support and services that Concord offers. Our onboarding teams help you migrate and launch with ease, with 24/7 chat, email and phone support for technical issues. Our support team is focused on helping you grow.
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