What is eCommerce software?
What are its features and advantages for the retail industry?

A new age of electronic data interchange and internet dependency is upon us today. Businesses are increasingly turning to eCommerce as an alternative to traditional brick-and-mortar locations. Companies that deal in eCommerce must have the necessary software to get the job done. Finding the right eCommerce platform for your business shouldn’t be a problem with a bit of guidance. 

eCommerce software comes in a variety of flavors, but its primary function is to streamline the buying process for the consumer. Customers must be able to browse products, add them to their shopping cart, and check out as quickly and efficiently as possible to ensure a positive shopping experience. The appropriate Retail eCommerce software can be the difference between failure and success if you’re starting. Choosing the proper eCommerce platform for your business might be difficult with many options available. 

What is eCommerce software? 

eCommerce software is a critical component in managing inventory, adding and removing products, handling payments, computing taxes, and completing orders. It includes everything you need to establish an eCommerce site, making it easier than ever to run an online business. 

eCommerce platform streamlines the complex parts and operations of a Best online store platform into an easy-to-use user interface that even non-technical people can handle. Integration with various platforms and services like ERP, CMS, CRM, payment gateways and accounting software, social media networks, email marketing tools, and fulfillment services further facilitates things. Here, we’ll go beyond the simple question of “what is eCommerce software?” and analyze its numerous elements, including what it does, how it works, and examples of the best solutions on the market. This way, you’ll be able to see how you may put it to use in your day-to-day activities. 

What are the Types of eCommerce Software? 

There are two general types of eCommerce platform, and they pertain to the type of deployment: 

  1. On-Premise

It is set up and maintained locally on a computer or server by a team responsible for doing manual updates, fixing issues, and troubleshooting in general. Online retailers first preferred on-premise solutions because they provided better control over the system than hosted options. 

  1. SaaS (Software-as-a-Service)

As a result, SaaS or hosted solutions are essentially the hands-off alternatives because all upgrades, patches, and newly-released features are done automatically or via one-click integrations. In Retail eCommerce software, hosted solutions have come a long way in customizability and versatility, making them suitable for most online merchants. In addition, SaaS software can be deployed fast and at a low cost. 

What Does eCommerce Software Do? 

The purpose of eCommerce platform is unclear. Even though eCommerce software can handle most of the main activities related to running your store, it typically interfaces with other apps and services to let you accomplish certain other things right from the system. Retail eCommerce software is an all-in-one integrated platform that can do the following: 

The first step is to deal with consumers and orders. 

Customer order management is essential, from product selection to payment to checkout and delivery. When you accept an order, you’re making a profit. That’s why customers want it to be done quickly and easily. Manage orders, check order status and make quick changes if necessary, with eCommerce platform. It can handle payment processing, transaction records, customer information management, billing and invoicing, correct accounting, analytics and reporting on its own or with a third-party app or service. 

Ensure that products and inventory are properly maintained. 

SKUs and variations (size, color, quantity) are mapped to product names and photos, allowing you to categorize and arrange things. You’ll also be alerted and informed if stock levels are low and which items are quickly being depleted.  

Simplify marketing 

Search engine optimization (SEO) is a feature built into many online retailers that helps them rank higher in organic searches, resulting in greater online visibility and client acquisition expenses. 

Automates shipping and taxation 

Shipping labels, sales tax calculations based on client location, and email notifications to customers can all be done automatically. 

Improve customer satisfaction 

The goal of eCommerce platform is to make it easier for customers to find what they are looking for in your store. To give your customers the greatest possible online shopping experience, hosted solutions feature service-level agreements that ensure 100 percent uptime and sophisticated yet straightforward website management. 

How does eCommerce software function? 

It would help if you went through various stages and processes handled by Retail eCommerce software to do online business. eCommerce is nothing more than a tool for automating these processes. What is eCommerce software? Typically, this is how it goes: 

  • There are two ways in which you can present the goods and categories that are recorded in your website database to a potential customer: 
  • Once the customer has registered and added products to their shopping basket, all information is recorded in a database. 
  • A lock icon and an SSL certificate are often displayed once customers have reached the checkout step on the website. 
  • Third-party software or services can give the customer delivery alternatives, shipping charges, and expected delivery dates while in the checkout process. 
  • This information is provided to a payment processor or payment gateway like PayPal when customers input their credit card numbers. 
  • The customer’s order has been completed, and the payment processor has all of the customer’s sensitive information on hand (not with the eCommerce website). 
  • Depending on the payment gateway you choose, you can either have the money put into your merchant account or transferred to your bank account. 
  • You and your customers/shoppers will enjoy the ultimate efficiency and convenience by completing the steps above in just minutes. To ensure that your online store or website runs as smoothly and quickly as possible, you need an eCommerce platform capable of handling all of the tasks mentioned above. 

If you want your eCommerce site to succeed, you’ll need to include other components. These are some examples: 

  1. Web Hosting Service

Companies like these offer Web servers that can host your website and its components and applications. To have an online business that is always available and can handle a high volume of customers, you need a reputable and trustworthy web host. 

  1. Product Catalog

What your customers see and learn about your products is contained in your product catalog. It’s like having an actual record in your hands, yet you can access it from the comfort of your own home. They must be made to entice your customers and reflect the identity of your brand, company, or store’s overall design theme. 

  1. Shopping Cart

To place an order, your clients will utilize this form. They can add the items they want to buy, provide shipping and payment information, and then submit the transaction. The shopping cart component can make or break the sale in some cases. It must, therefore, run smoothly and efficiently. 

  1. Merchant Interface

In addition to managing your online business, this is where you’ll set up and use any additional tools or apps you may require. The interface must be sturdy, adaptable, adjustable, and easy to use. 

  1. The Process of Making a Payment

Accepting payment is the foundation of an online store. Customers will not be able to place orders without this component. Paying for goods or a service online has never been safer, more accurate, or efficient, thanks to various online payment services and payment gateways integrated with eCommerce platforms. 

  1. Order Processing and Delivery

Your clients can choose from a wide range of shipping choices, including next-day, second-day, and ground services, to ensure that their orders arrive on time and in good condition. You may concentrate on selling while these services do the heavy lifting. With the help of Retail eCommerce software, you can run Best online store platform end-to-end and handle all of the above components and services in one place. 

eCommerce software has several advantages. 

What are the benefits of utilizing Retail eCommerce software? There are numerous advantages to using it for your company. Here are the benefits of using eCommerce software. 

  1. Get your web business up and running quickly.

Most of the most popular Retail eCommerce software comes with online store builders with pre-built templates and a wide range of themes. There is no need to spend hours on this if you’re familiar with drag-and-drop tools to place your store elements, add product photographs, enter descriptions and prices, and set up your shopping cart. 

  1. For one thing, you have a 24-hour storefront.

Fashion eCommerce platform allows you to operate your online store seven days a week, 24 hours a day. As a business owner, your hours are not constrained by your location or the working schedule of your employees. You don’t have to constantly monitor your online store through your dashboard because everything is automated. 

  1. You can sell to anybody and anywhere.

With the above, which allows you to sell at anytime from anywhere in the world, you can sell to anyone, regardless of location. You can sell your things to everyone globally, irrespective of where they are located or what time of year it is. You can sell to anyone, anywhere, using the internet’s connectivity. 

  1. This is a great way to save time and resources.

You’ll discover that having an internet store is more cost-effective than running a brick-and-mortar store, where you’ll have to rent expensive premises, hire salespeople, and pay for utilities, among other things. eCommerce platforms that charge a monthly fee to maintain your online store save money and increase earnings. 

  1. As many items as you want to sell

In contrast to a traditional retail establishment, an online store has no physical space to limit the number of things it can hold, show, and sell. Fashion eCommerce platform which allows users to search and examine products quickly, have become increasingly popular because more people are doing their shopping online. As a result, sales cycles are shortened, allowing you to earn more money for less time and money invested. 

  1. Streamlined online payment and delivery

Online payments can be processed safely and securely using Retail eCommerce software and shopping cart platforms that have built-in features or are coupled with a payment gateway provider.  

  1. Built-in Marketing tools.

Many eCommerce software packages include robust marketing tools and SEO features to rank better in search engine results and attract potential consumers. The platform’s analytics and statistical tools can help you create promotions and modify your product mix or promotion special deals and targeted marketing campaigns. 

  1. You can deliver excellent online customer service.

Your customers expect the best online shopping experiences, and Grocery eCommerce platform gives you the tools to deliver just that. From simple product selection and ordering through easy checkout to simple online payment through shipping and delivery, everything is automated so that your customers can buy from Best online store platform with confidence and receive the best service possible. 

However, the above benefits and advantages should serve as a good foundation for your comprehension and appreciation of the numerous positive aspects and competitive advantages that eCommerce software may provide for your online business. 

Do you know what the most critical eCommerce software features are? 

ECommerce software is developed with a wide range of features and functionalities that assist and streamline the numerous facets of online selling. Common aspects of eCommerce software include the following: 

  1. Automation

As part of the automated checkout process, buyers can see how much they’ll have to pay for the things they select for purchase right away, including taxes, shipping rates, and handling expenses. 

  1. Website builder

If you don’t already have one, eCommerce software can assist you in setting one up from scratch. Design templates allow you to construct a professional-looking website and storefront without the need to pay commercial designers. 

  1. The primary database

Products, customers, accounting transactions, product listings, history of searches, and payment and shipping information are all stored in one convenient spot. 

  1. Search function

Thanks to sophisticated search tools, customers can quickly locate the products they’re seeking. Products can be listed, categorized, and updated on an eCommerce platform and descriptions, images, and feature lists. 

  1. Integration

You may manage several duties, including accounting, email marketing, order fulfillment, and payment processing, all from a single eCommerce platform by integrating numerous business apps and third-party platforms and services. 

  1. Marketing tools

The marketing, promotion, and branding of your website can be improved with the help of your eCommerce software. Different technologies can create targeted marketing, SEO optimization methods, and branding/image reinforcement strategies. 

  1. Analytical tools and methods

ECommerce software can provide insights and statistics on customer keywords and clickstream demographics to help you study and detect trends and patterns that influence client buying habits. Learn what’s working and what’s not, and develop ways to increase revenue. 

What to Look for in an eCommerce Platform 

The platform you use depends on the kind of your business. But in the end, you want to choose one that is easy to use and allows your organization to improve its processes significantly. To make an informed decision, consider the following suggestions. 

  1. It is essential to select a user-friendly interface for your customers to use.

This is how your website appears to visitors and how they utilize it. It’s crucial to look around and see which interfaces are most suited to your client’s needs before making a final decision. Think about how you want your site to be used. If so, what is your ultimate goal? What about selling, blogging, or simply sharing videos on social media? Any platform you choose should make it simple for users to access the features you envision. In addition, selecting an interface that makes it simple to make modifications is a wise move. 

  1. Find a design that expresses your brand identity.

You should choose a design that is consistent with your brand. The majority of eCommerce systems like Grocery eCommerce platform offer a wide range of free and premium choices for customers to choose from. Make sure the option you select is simple and easy for your customers to understand. For example, make sure that the writing isn’t too sloppy or that the colors don’t clash. A unique design can, of course, be created to avoid selecting something that has been done a zillion times before. However, this will necessitate a more significant investment of time and effort. 

  1. Choose a payment method that is easy to understand.

To start a business, you’d have to want to make money. As a result, you must ensure that the payment procedure is as simple as possible for both parties. Verifying that the customer can pay in their currency and using the most convenient methods falls under this category. If you want to provide a seamless shopping experience for your customers, you should research shopping cart software and payment gateway technology. Set these up with your eCommerce software from the beginning. 

  1. Ensure that the platform you select complies with industry security standards.

Your eCommerce software like Grocery eCommerce platform must have safeguards to keep you and your customer safe in the age of hacking. Selecting a platform with SSL certificates and compliance with PCI security rules is the most straightforward method. Finding the correct software will help you get your new business. Your internet store should reflect who you are, so don’t be afraid to be yourself.  

Examples of eCommerce software can be found in the following list: 

To give you a better sense of the market, here are some examples of the most popular eCommerce software solutions: 

Salesforce Commerce Cloud  

Cloud eCommerce from Salesforce is an AI-powered eCommerce platform that connects your online and offline channels. In addition to helping, you sell faster and wiser, our top-rated software ensures that your customers receive a consistent customer experience across all touchpoints. As a result, you’ll see an increase in sales and the expansion of your company. For both B2C and B2B retailers, Salesforce Cloud eCommerce is a viable option. Salesforce Cloud eCommerce has a strategy for any size organization, whether you’re just starting or looking to modernize your sales process. 

  • NetSuite Suite Commerce  

Incorporating responsive design and site performance optimization, an omnichannel eCommerce management system like NetSuite Suite Commerce allows users to create a pleasant shopping experience for their customers. It is the best eCommerce platform for clothing. All of these features are included in this best eCommerce platform for clothing as well. Thus, users may manage their eCommerce procedures from enticing new customers to keeping track of their inventory. It also has built-in capabilities for analyzing your online store’s sales success to base your decisions on factual information. 

What is the Cost of eCommerce Software? 

It’s possible to get eCommerce software for free. There usually are three to four pricing options – basic, standard, and premium (the wording may alter by vendor) – available to accommodate businesses of all sizes and budgets. Basic plans start at just a few dollars a month, while the most expensive programs can cost hundreds of dollars. The quantity of features and functionalities in a project determines the cost. Upgrades to the premium, deluxe or professional tiers grant access to the product’s more advanced features and functionality. 


When it comes to choosing an eCommerce platform, there is no one-size-fits-all kind of platform. Every company has a different set of challenges and they need different features in order to suit their eCommerce business. No matter if you are a store seller or an online business owner eCommerce software should be your top priority.  

It is a method to save time, money and effort while helping in streamlining and automating a set of key activities for your online business. With the analytic characteristics of this platform, you can concentrate on selling rather than managing your online store.  

Even with high competition in the industry there is still space for new players as it is expected that the number of digital buyers is going to exceed 2.14 billion this year.  

Concord gives you the latest updates on each platform’s unique features and advantages. Surpass your customers’ expectations with every opportunity that could prove to be a boon to your business. The “best” platform for you will be the one that will meet your specific needs.