A recent article by Business Standard suggests that the Indian e-commerce market is projected to grow by 96 per cent between 2021 and 2025, surpassing US$120 billion in transaction value. Similarly, an IMARC Group Research Report states that the global eCommerce market will reach US$ 55.6 Trillion by 2027.
The growth projections are encouraging. However, we feel if businesses want to be a part of this exclusive growth cycle, they need innovative digital commerce platforms. This will keep your business aligned with the fast-paced and ever-changing market landscape.
Business leaders need to rethink their omnichannel commerce strategies in line with the emerging technologies. The reality is monolithic eCommerce platforms have constraints when it comes to flexibility, agility and scalability. In addition, they are quite rigid when it comes to adapting to the latest and fast-evolving retail touchpoints such as smart mirrors, IoT, wearables, mobile commerce and more.
How Monolithic eCommerce Systems Constrain you
The problem with Monolithic applications is that they do not support the new touchpoints like mobile apps, voice, IoT, AR/VR and chatbots. The modern customers shop from wherever they want to, they do not like to be constrained by where they make their purchases. Traditional eCommerce platforms were designed two decades ago. They are incapable of engineering omnichannel digital commerce journeys and customer experiences. The demanding customers of today expect great shopping experiences. To provide such experiences your business needs Digital Commerce Platforms.
5 Capabilities of Digital Commerce Platforms
One of the problems with the selection of digital commerce platforms is understanding what you get out of the box. While it is easy to select a digital commerce platform for your business, determining how far the platform is fit to your unique business is challenging. Moreover, businesses that have already shifted to digital platforms still need to maximize their functionality to suit their business’s unique needs.
Here are the 5 Capabilities layers Gartner suggested in their research “Harness the Core Capabilities of a Digital Commerce Platform”. Let’s get familiar with them better.
1. Digital experience
While selecting the ideal digital commerce platform, it is recommended to consider the following attributes.
- Personalized Customer Experience
- Presentation Orchestration
- Search and Content Management
Customer experience is a crucial aspect of every business. There are two types of digital commerce platforms- some include digital experience management and others are ‘Headless’ and only provide APIs. The vendors of these commerce platforms also provide client-side ‘reference applications’ to help their customers to deliver the storefront experience.
2. Core Commerce
Core commerce allows enterprises to set up their fully functional digital commerce businesses online. Here are crucial components of core commerce that a business needs to consider while selecting a digital commerce platform:
- Product and Catalog
- Shopping cart and promotions
- Check-out and payment integration
- Customer account management
Sometimes organizations use third-party tools in an alternate commerce architecture, such as DXP, search engine, personalization engine, DOM, etc. However, a single-vendor core solution is the best option for the above capabilities.
3. Commerce Operations
Backstage operations hold a significant role in the success of overall functions of commerce. But with digital commerce, businesses can streamline overall operations. Here are the recommended aspects that need to be analyzed:
- Analytics and Insight (actionable analytics and reporting)
- Integration framework (Ex: price, inventory, and engagement: including chatbots, etc.)
- Staging and preview
- Notification and alerting
In addition to this, capabilities are crucial for core configuration and operational capabilities as they enable platform management by business users and integration with ecosystem components. Although some integrations are usually developed, there are vendors that provide an app marketplace and put the power in the hands of business users.
4. Supply Chain Integration
Supply chain integration with digital commerce can make organisations more agile. Here are the attributes that can make a difference to your organization’s overall supply chain management:
- Pricing engine integration and dynamic pricing engines
- Inventory management
- Order management / Distributed order management
- Fulfilment and logistics integrations
Some digital management platforms offer everything necessary for inventory, order management, and fulfilment, either natively or as an add-on module.
5. Systems of Record/ERP/MDM
Omnichannel brands draw comprehensive benefits from ERP integration with digital commerce. Here are the capabilities that one can look forward to while selecting a digital commerce platform for business: