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Concord Unified Commerce · B2C storefront

Run a direct-to-consumer storefront on the same platform as your dealer network.

Sell direct to consumers on the same platform that runs your dealer network — one product catalogue, one inventory, one order engine across B2C and B2B, above your ERP via API-based integration, or standalone.

One platform, two channels

Not a bolt-on webstore beside your dealer system — the same commerce engine, pointed at consumers.

Most manufacturers end up running a separate D2C stack that never talks to the dealer side: two catalogues to maintain, two inventories that drift apart, two sets of orders to reconcile. Concord runs both from one core, so the consumer storefront and the dealer channel share the same source of truth.

One catalogue, priced for each channel

The same product carries a separate, independently editable retail (B2C) price and dealer (B2B) price. Channels never share a number by accident — consumer pricing and dealer pricing move independently, on one catalogue.

One inventory, one order engine

Consumer orders and dealer orders draw from the same real-time stock and the same order-management workflow — cancellations, returns, refunds and fulfilment, run once, not twice.

ConsumersB2C storefront DealersB2B channel One Concord platform One shared source of truth across both channels Catalogue Inventory Orders Customers Reporting API Above your ERP Connects via API-based integration or run standalone
The full span

Everything a consumer storefront needs — inside the platform you already run your dealers on.

Confirmed, live capabilities across the B2C experience — grouped the way a shopper moves: discover, buy, and everything after the order. Each group has its own deep-dive.

Browse all features →

Storefront & discovery

Discover, browse, decide
Responsive, mobile-first storefront
Category, listing and detail pages, PWA-ready.
Product discovery
Search with auto-suggestions, faceted filtering, sorting, comparison.
Merchandising
Recommendations, related and frequently-bought-together, new arrivals, badges.
Storefront & page builder
Homepage, banners, landing and static pages — managed without a developer.
Explore storefront & discovery →

Cart & consumer checkout

From add-to-cart to confirmed order
Cart & saved carts
Mini cart, save-for-later, saved carts.
Promotions & coupons
Cart- and product-level discounts, tiered offers, buy-X-get-Y, shipping promotions.
Tax & shipping
Calculated at checkout, with delivery-slot support.
Checkout & payments
Guest or OTP sign-in; COD, UPI and net banking at a secure checkout.
Explore cart & checkout →

Consumer orders & returns

Everything after the order
Order lifecycle
Placement, status, full and partial cancellations.
Returns & refunds
Return requests, refunds, exchanges and RMA workflows.
Fulfilment
Real-time stock, multi-warehouse and nearest-warehouse allocation, split shipment, backorder.
Tracking
Shipment tracking and delivery updates.
Explore orders & returns →

Shopper accounts

The signed-in experience
Profiles & addresses
Profile management and address book.
Order history & reorder
Full history and one-click reorder from a previous order.
Documents & preferences
Downloadable invoices and communication preferences.
Reviews & ratings
Collect and show product reviews and ratings on the storefront.
Explore shopper accounts →

Engagement & marketing

Bring shoppers back
Notifications
Email, SMS, push and WhatsApp.
Campaigns
Marketing and promotion campaigns, coupon management.
Segmentation
Customer segments and behavioural marketing.
Newsletter & feedback
Newsletter subscriptions and customer feedback collection.
Explore engagement & marketing →

Reporting & analytics

See how the storefront performs
Sales & revenue
Sales, order and revenue reports.
Product, inventory & customer
Performance reports across products, stock and customers.
Tax & promotions
Tax and promotion-effectiveness reports.
Export & scheduling
Export to Excel/CSV, scheduled and real-time analytics.
Explore reporting & analytics →

Above your ERP, or standing on its own.

Concord's full B2C scope runs standalone. If you already run an ERP — Tally or any other — Concord connects to it via API-based integration, the same way for every system, so catalogue, orders, inventory and invoices stay in sync. No rip-and-replace, and which system sits underneath stays your decision.

Run standalone Storefront → checkout → order → invoice, end to end, with no ERP required.
Or above your ERP API-based integration keeps your existing system as the system of record.

Built to fit your stack

Concord runs the full storefront standalone — and integrates with the systems it needs via API-based integration, so it fits the stack you already run instead of replacing it.

Single sign-on (SSO) Tax engines Shipping carriers Analytics API-based integration PWA-ready
For technical teams — integration patterns, APIs and architecture. Start a technical conversation →
Why it adds up

One stack for two channels — and a lower cost per order on every one.

~₹20 vs ₹500–1,000
The processing cost of a digital, self-service order versus a manually handled one — the same economics whether the order comes from a consumer or a dealer.
Source: Digital Commerce 360
One source of truth
Consumer and dealer selling share the same catalogue, inventory and order engine — so there's no second stack to license, staff or reconcile against the first.
Concord Unified Commerce
Who it's for

Manufacturers adding a direct-to-consumer channel without splitting their commerce stack.

Already selling to dealers on Concord

Turn on a consumer storefront that shares your catalogue, inventory and orders — no second platform to run alongside it.

Launching a D2C arm

Stand up a full storefront — discovery, checkout, payments, fulfilment and accounts — on infrastructure built to also handle B2B when you're ready.

Running two systems today

Consolidate a separate webstore and dealer system onto one core, so pricing, stock and orders stop drifting apart.

Questions

Answered, before you ask on the demo.

No. It's the consumer mode of the same Concord platform. The storefront and your dealer channel share one catalogue, one inventory and one order engine — so you maintain them once, not twice.

Yes. Every product carries a separate, independently editable retail (B2C) price and dealer (B2B) price on the same catalogue. The two never share a number by accident.

No. The full B2C scope — storefront, checkout, orders, invoices — runs standalone. If you already have an ERP, Concord connects to it via API-based integration; whether to use one, and which one, stays your call.

A standalone webstore runs your consumer channel in isolation from your dealer business. Concord runs both from one core — shared catalogue, inventory and orders — and sits above your ERP, so the two channels stay in sync instead of drifting into separate systems.

It depends on catalogue size and whether you're integrating an existing ERP. We scope this on a short working demo against your own data rather than quoting a number blind.

See the consumer storefront and the dealer channel running as one.

Sell direct to consumers on the same platform that runs your dealer network — one catalogue, one inventory, one order engine across B2C and B2B, above your ERP via API-based integration, or standalone.