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Comparison
Concord vs Pepperi: rep-led selling or customer-led ordering?
Self-service dealer ordering + credit-limit enforcement + automatic per-product, per-state tax — standalone, or above your ERP via API-based integration. Not a DMS. Not a SFA.
Pepperi brings ecommerce, a sales-rep app, van sales and retail execution into one suite for consumer goods companies. Concord is built around your dealers and trade customers ordering for themselves, with credit limits and tax enforced on every order. Which fits depends on who places most of your orders.
Last reviewed: October 2026, based on Pepperi's published information.
Illustrative example. No call, no rep visit needed.
The short answer
Pepperi is likely the better fit if you…
- Sell mainly through field reps who visit stores and take orders on a tablet, including offline
- Run van sales or direct store delivery with route planning
- Need retail execution: store audits, merchandising checks and visit forms
- Run trade promotions across several channels as a core part of selling
Concord is likely the better fit if you…
- Want dealers and trade customers to place their own orders, without waiting for a rep
- Sell on credit and need every order checked against the account's limit before it ships
- Want tax applied automatically from each product's tax category and the delivery state
- Need your sales team's discounts held to price floors and per-rep limits, with approvals
- Want a focused ordering platform that runs on its own or sits above your ERP
Who places your orders today?
Move the slider to roughly match your business. It's the single biggest factor in which platform suits you.
A genuine mix
Look at where the order problems are. If they happen in the field, a rep-led suite like Pepperi addresses them. If they come from credit, pricing and re-keying, Concord addresses them.
Side by side
Compared on what matters to a manufacturer or distributor selling to trade accounts. Pepperi details come from its own website as of October 2026; features change, so confirm current details with Pepperi.
| Concord | Pepperi | |
|---|---|---|
| Built around | Customers ordering for themselves, with credit and tax enforced on each order | One suite for B2B ecommerce, sales-rep order taking, van sales, retail execution and inside sales |
| Main users | Your dealers and trade customers, plus your finance, sales and operations teams | Field sales reps, merchandisers and sales managers, plus B2B buyers online |
| Field sales app | Not a field-sales app. Customers order in a web browser on phone or desktop | Native mobile app for reps, including offline order taking, e-catalogs and visit forms |
| Van sales and store delivery | Not what Concord is built for | Route accounting and direct store delivery |
| Customer-specific pricing | Contract, tier, volume and region pricing, plus prices agreed per account with an audit history | Buyer-specific catalogs, pricing, discounts and multiple price lists |
| Credit | A limit per account, checked on every order; anything that would breach it is held and routed for approval. Aging and reminders included. Control only, never lending | Buyers can view invoices, receivables aging and their credit line. Ask how limits are enforced when an order is placed |
| Sales-team controls | Price floors and per-rep discount limits, with approvals and a logged history | Sales managers set price lists, goals and promotions, and track rep activity |
| Tax | Tax category set per product and rates per state; applied automatically at order time, shown as one combined amount | Ask how tax is calculated at order time and whether it comes from your ERP |
| Your ERP | Runs standalone, or above your ERP through API-based integration | Integrates with your ERP and back office |
| Pricing model | Scoped to your setup in a demo | Quote-based and modular, by module and users |
Where the difference shows up
A rep-led suite makes every field visit more productive. Concord takes a different route: it makes the visit unnecessary for routine reorders, so your reps can spend their time on new accounts and bigger deals.
That only works if the self-service order is safe to accept without a person checking it. That's the part Concord is built around: the right price, the right pack size, tax applied, and the credit limit checked before anything ships.
- Customer reorders on their ownFrom order history or a saved list, at their own prices
- Rules apply automaticallyMinimums, carton sizes and tax, with no rep in the loop
- Credit is checkedWithin limit, it goes through. Over limit, it's held for your approver
- Your reps focus elsewhereDiscounts they offer stay within the limits you set
Moving routine ordering to Concord
You don't have to choose all at once. If field visits and store execution matter to you, you can keep those tools and move routine customer reordering to Concord.
Catalogue and prices
Products, customer tiers, minimum quantities, pack sizes and price lists can be uploaded from Excel.
Accounts and limits
Customers are invited to Concord, their business details are verified, and you set each account's credit limit and terms before they order.
Your other systems
Concord connects to your ERP or finance system through API-based integration. How ERP integration works
Concord vs Pepperi: common questions
Is Concord a Pepperi alternative?
For businesses that want dealers and trade customers to order for themselves on credit, yes. Concord is built for self-service B2B ordering with credit limits checked on every order and tax applied automatically. If your selling depends on field reps, van sales or in-store execution, Pepperi covers those and Concord doesn't.
What is the difference between Concord and Pepperi?
Pepperi is a suite for consumer goods companies that combines B2B ecommerce with a sales-rep app, van sales, retail execution and trade promotions. Concord focuses on customer-led ordering: customer-specific prices, credit limits checked on every order with holds and approvals, automatic per-product, per-state tax, and limits on sales-team discounts.
Does Concord have a mobile app for sales reps?
No. Concord isn't a field-sales app. Your customers order in a web browser on their phone or desktop, and your team manages pricing, credit and approvals in Concord. If you need offline order taking and store visit tools for reps, a field-sales suite like Pepperi is built for that.
Which is better for van sales or direct store delivery?
Pepperi. Route accounting and direct store delivery are part of its suite. Concord doesn't offer van sales or route planning.
How does credit control compare?
In Concord, each account has a credit limit that's checked whenever an order is placed. Orders that would breach it are held and routed to an approver, and aging and payment reminders run automatically. Pepperi lets buyers view invoices, receivables aging and their credit line; ask how limits are enforced at the point of order.
Does Concord calculate tax automatically?
Yes. You set a tax category on each product and the rates for each state you ship to, and Concord applies the right tax when the order is placed. The invoice shows one combined tax amount; more detailed tax breakups are configured to your setup.
Do we need an ERP to use Concord?
No. Concord runs ordering, pricing, credit limits and tax on its own. If you use an ERP or finance system, Concord syncs orders, stock and customers with it through API-based integration, and the choice of system stays yours.
Can we move our ordering from Pepperi to Concord?
Yes. Your catalogue, customer tiers, minimum quantities, pack sizes and price lists can be uploaded to Concord from Excel. You can move routine customer reordering first and decide separately what to do with field-sales tools.
See also: how Concord compares with other types of tools, Concord for manufacturers and Concord for wholesale distributors.
See customer-led ordering on your own catalogue
Bring a few real accounts, price lists and credit terms. We'll run a customer reorder and an over-limit order on Concord so you can see it for yourself.
Self-service dealer ordering + credit-limit enforcement + automatic per-product, per-state tax — standalone, or above your ERP via API-based integration. Not a DMS. Not a SFA.
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