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Ordering for food & grocery distributors — fast repeat orders, kept fresh and in credit.
Self-service dealer ordering + credit-limit enforcement + automatic per-product, per-state tax — run standalone, or above your ERP via API-based integration. Not a DMS. Not a SFA.
Food and grocery is a high-frequency, thin-margin business: the same stores and kitchens reorder the same lines week after week, mostly on credit, and stock has a clock on it. Concord gives your retail and foodservice accounts a self-service channel to reorder on their own — at their own prices, checked against their credit limit, with batch and expiry on every line — so orders come in clean instead of over phone and WhatsApp.
| Item · batch | Best before | In stock |
|---|---|---|
| Refined oil 15 L · L-7742 | Feb 2027 | In stock |
| Butter 500 g × 20 · L-7719 | Nov 2026 | Low |
| Basmati 25 kg · L-7701 | Aug 2027 | In stock |
Illustrative reorder · fictional items, batches & dates.
The problem
The margins are thin, the orders are constant, and the stock has a clock on it.
A food distributor isn’t losing money on one big mistake — it’s losing it in a hundred small ones a day: an order mis-keyed off a WhatsApp voice note, a shop let run past its credit, a near-date line shipped without anyone noticing. At food-distribution margins, those small leaks are the whole profit. Fast, clean, self-service reordering is where it’s won back.
Orders arrive everywhere
Calls, texts and voice notes, re-keyed by your team — a wrong pack size or quantity every time it’s retyped.
Near-date stock ships blind
Without batch and expiry on the line, short-dated stock goes out unnoticed — then comes back as a return or a write-off.
Credit runs ahead of payment
Dozens of shops and kitchens on terms; a slow account keeps ordering because nobody checks the limit at order time.
Your catalogue, structured for food
Every line a food order actually turns on — pack, batch and date included.
A food SKU isn’t just a product and a price. It’s a pack and case size, a storage type, a batch and a best-before date. Concord carries all of it on the SKU, so your accounts order the right pack at their own price, and short-dated stock is visible rather than a surprise on delivery.
Product & pack
- Case, inner and unit pack sizes, with minimums enforced
- Storage type — ambient, chilled, frozen
- Per-account and tier pricing, scheme and slab prices
Batch & date attributes
- Batch / lot number, manufacture and best-before date on the SKU
- Stock visible by warehouse, with low-stock alerts
- FSSAI / label reference held against the product
Batch and expiry are carried as attributes on the product and its stock, so orders and fulfilment aren’t blind to a line’s age. Catalogue & pricing → · Inventory →
Foodservice and retail, one platform
Supply restaurants by the case and shops by the carton — from one catalogue.
Caterers and restaurants reorder standing lists on account; kirana and supermarket buyers order to the shelf. Both reorder constantly, both are on credit, and both should draw from one catalogue and one stock — not two systems that drift apart.
Standing orders, placed fast
Saved lists and one-tap reorder for the same weekly lines, credit-checked, with batch and date on each.
Order to the shelf, on terms
Shops reorder their own range at their own prices, within the limit you set, from the same stock.
Concord for food, feature by feature
Credit enforced, tax applied — automatically, on every order.
The same backbone the rest of the platform runs on, set up for how a food distributor actually sells.
Self-service reordering
- One-tap reorder from history and saved lists
- Scheduled and standing orders for regular accounts
- Pack and minimum-order rules enforced before the order lands
Credit & tax
- Every order checked against the account’s limit and balance at order time
- Holds and approvals for anything over the limit — control, never lending
- Per-product, per-state tax applied automatically on the invoice
Built for your whole team
What Concord solves — for each person in the room.
Food distribution is thin-margin and high-frequency. Here’s what that means for each person on your side.
How it works
Live on your food catalogue.
Load the catalogue
Items with pack sizes, storage type, batch and date, and per-account prices — from Excel.
Map your accounts
Each shop, kitchen or caterer gets its own catalogue, prices and credit limit.
They reorder
Standing lists and one-tap reorder; credit-checked, taxed, with dates visible.
Standalone or above ERP
Runs on its own, or above your ERP via API-based integration.
FAQ
The questions food distributors ask before they buy.
Straight answers on reordering, batch and expiry, credit and tax — and how it works with the systems you already run. Selling on to trade yourself? See Concord for wholesale distributors.
What is food distributor ordering software?
It’s a platform that lets a food or grocery distributor’s customers — shops, supermarkets, restaurants and caterers — place and repeat their orders online themselves, at the pack sizes, prices and credit terms set for their account, instead of over phone and WhatsApp. Every account sees its own catalogue and prices, and orders run on credit terms rather than card payment.
Can Concord carry batch numbers and expiry dates?
Yes. Batch or lot number, manufacture and best-before date are carried as attributes on the product and its stock, and stock is visible by warehouse — so ordering and fulfilment aren’t blind to a line’s age, and short-dated stock is visible rather than a surprise on delivery.
How do we handle customers who order over their credit limit?
You set a credit limit and payment terms for each account. Concord checks every order against that limit and the outstanding balance when it’s placed, and holds anything that would breach it until the approver you’ve chosen decides. It enforces the limits you set — it doesn’t lend or finance anything.
Can we supply both retail shops and foodservice from one system?
Yes. Retail accounts and foodservice accounts order from one catalogue and one inventory, each at their own prices and pack sizes. You don’t run a separate system for shops and another for restaurants and caterers.
How is tax handled on food orders?
Each product carries a tax category and rates are set per state, so the right tax is applied automatically when the order is placed and shown on the invoice as one combined amount. A full statutory GST breakup, and Tally sync, are configured to your setup as a scoped build.
Is Concord a DMS or an SFA for food distribution?
No. A DMS or SFA manages field reps and secondary-sales reporting. Concord is the platform your customers actually order on — self-service, credit-checked at order time, with batch and date on the line — standalone or above your ERP via API-based integration.
See Concord on your own food catalogue.
A short, human-worked demo on your own items, accounts and credit terms — fast reordering, batch and date, credit and tax, in a food distributor’s language.
Self-service dealer ordering + credit-limit enforcement + automatic per-product, per-state tax — run standalone, or above your ERP via API-based integration. Not a DMS. Not a SFA.