Pricing plans
Does Concord have transaction fees?
No. We believe in fair and predictable pricing and do not put additional charges over what has been agreed.
Will I be charged tax on my Concord subscription?
We will charge tax on the subscription at the prevailing rate based on where you are invoiced from. We can bill you in Australia, India, US or UK and you can pay in a variety of currencies.
Do you offer a free trial?
Yes, we offer a fully functional 14-day free trial, during which you can try out all the capability of the Concord solution. You don’t need a credit card to sign up, there’s no obligation to purchase. At the end of the trial period we will contact you to see if you would like to transition to a paid plan or just shut it down.
How do I pay for a plan once I commit?
When you receive the emails during the trial you will be given the opportunity to subscribe to a paid plan. We accept credit card payments for Essential, Plus and Pro plans.
What is the minimum term for a contract?
The minimum term for an Essential, Plus or Pro plan is 1 month. For an Enterprise custom plan the minimum term is 1 year.
How do I cancel my agreement?
We require 15 days notice for termination of a current active Essential, Plus or Pro subscription. If you decide to cancel and there is less than 15 days left in your current plan – then you are required to pay for the subsequent month’s plan also.
To cancel an Enterprise plan after the minimum term has elapsed we require 30 days notice.
What if I want features of a specific plan but don’t meet the sales volume threshold? Can I upgrade to get them?
Of course. It is possible to upgrade to higher tier to get the benefits from that increased capability. We also provide the ability for a fully custom feature set and pricing should you exceed the Pro level.
Are customer success managers available for my store?
Customer Success Managers are only available to premium Enterprise customers. Their job is to serve as a dedicated point of contact and ensure your ongoing success on Concord. They are effectively your advocate into Concord and will provide insight and guidance on usage of the platform.
If this level of service is interesting then please contact us at sales@concordcommerce.com and we can discuss your needs and provide a quote for this sort of managed service
Are there any contracts to sign?
Essential, Plus and Pro plans do not require a contract. Any custom additions or services along with the Enterprise plan have a bespoke contract and agreement based on your needs.
Sales Volume Management
What happens if I exceed my monthly GMV limits?
We operate a fair use policy over a rolling 3 month term. In order to manage monthly fluctuations. If you exceed your average monthly limit over a rolling 3 months then we automatically increase your plan tier. For example – if you are on the Essential Plan ($25k/month) and in 3 consecutive months you transact $20k, $30k and $25k – you don’t exceed the fair use limit. However if in a consecutive 3 months you transact $20k, $30k and $40k you have exceed your fair use and will be increased to the next tier.
How do you determine what counts towards GMV?
This is a sum of the sales volume you have processed in a given period. It’s the total of sales on the platform as reported in the management centre and is available for you to check as and when you need to.
What transactions count towards my twelve months of sales/orders?
Eligible sales include product price (net of any discounts), as well as taxes and shipping. GMV is a measure of total sales processed through the platform before costs.
What happens if I transact in something other than USD?
Sales occurring in currencies other than the U.S. dollar will be converted into USD using the exchange rates effective at the time of the order.
Technical
I'm looking to switch to Concord from another eCommerce platform. How do I get my data over?
It’s easy to import customers, products, orders and other data into your Concord store from a standard CSV file. Within the site management feature you can import data in many formats into the eCommerce platform.
Is my data safe and secure?
The security and uptime of your store is our top priority. We protect your site and data with the same high grade security and encryption that the large organisations use, and we have a 99.9% average uptime.
Can I use my own domain name?
Absolutely. If you already have a domain name, we’ll help you set it up to point to it.
Do I need my own SSL certificate?
If you are happy to use a subdomain of our core domain (concordcommerce) then you do not need to purchase your own certificate. If you prefer to use your own domain then you will need the SSL certificate for that domain to point to from our solution.
What software does Concord integrate with?
Concord integrates with hundreds of industry-leading applications, including ERP, CRM, Payment providers, Marketplace solutions, Fulfilment services and others. For more details please contact us.
Can I integrate to Concord Commerce’s API?
All Concord modules are exposed via well‑defined APIs, enabling seamless and efficient third‑party integrations. This API‑first approach ensures that every service can be accessed, extended, or orchestrated independently, reducing integration complexity and accelerating time‑to‑market. External platforms can connect effortlessly, whether for data exchange, workflow automation, or embedding Concord’s capabilities into broader ecosystems. By decoupling modules through microservices, Concord guarantees scalability, flexibility, and future‑proof compatibility with evolving partner technologies.
Concord’s open architecture lets you connect to many parts of the platform, including Products, Payments, Shipping,Customers, Orders and more.
Do you have call limits on your APIs?
Essential and Plus plans have a limit of 25,000 API calls per hour, and the Pro plan features a call limit of 50,000 API calls per hour. Enterprise clients have unlimited API calls.
Can I use an SSL certificate from a third party?
Yes you can bring your own SSL certificate to concord commerce.
Does my payment gateway work with Concord?
Concord seamlessly integrates with the a number of payment providers including Stripe, RazorPay, CCavenue and Payu. Should you have a requirement to integrate another Payment Provider we would be happy to discuss this with you.
Do I need my own merchant account?
A merchant account allows you to accept credit cards from your store and get paid directly into your account. You can integrate yours into our solution.