Business Center

One admin for B2B and B2C commerce

Q: How do approvals work?

You configure approval workflows for orders, credit limits, quotes and budgets that route to the right people and run to your rules, whether informational, validating or blocking, with multi-level approvals where you need them. Every approval is logged.

The Business Center is the single console where you run everything — catalogue, pricing, orders, inventory, roles and reports — across both your B2C storefront and your B2B dealer commerce. One login, one source of truth, one set of controls, instead of separate systems for consumer and dealer sales.

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One place to run it all

What you run from the Business Center

Every part of the platform is configured and managed here, then applied to whichever mode needs it — no duplicate setup per channel.

CataloguePricing & promotionsOrdersInventoryCustomersRoles & accessWorkflows & approvalsReports & dashboardsNotificationsIntegrations

Built for control

Configure it, control it, see it

Central configuration

Catalogue, pricing, tax, shipping and promotions are set up in one place and applied to whichever mode needs them — no duplicate configuration per channel, and no risk of a consumer price and a dealer price drifting apart by accident.

Roles & access

Role-based access control with granular, module-level permissions — view, add or edit — across the whole platform, so each team sees exactly what it should and nothing it shouldn't.

Workflows & approvals

Configurable approval workflows for orders, credit limits, quotes and budgets route to the right people and run to your rules — informational, validating or blocking — with multi-level approvals where you need them. Control you set, not lending.

Dashboards & audit

Operational dashboards and KPI views with real-time reporting, exportable to CSV/Excel, plus a full audit trail of every change and every approval.

Unified

One console, both modes

The same Business Center runs two very different ways of selling — without two systems to reconcile.

Business Center One console

ConfigureRoles & accessApprovalsAudit

B2C mode Consumer storefront

Catalogue & merchandising, promotions, consumer orders & returns, shopper accounts.

B2B mode Dealer commerce

Dealer accounts, per-account pricing, credit limits & approvals, dealer orders.

One console configures, controls and audits both modes — one login, one source of truth.

Self-service dealer ordering + credit-limit enforcement + tax-ready invoice generation (GST-ready in India, VAT/ZATCA-ready in the Gulf) — run standalone, or above your ERP via API-based integration. Not a DMS. Not a SFA.

FAQ

Common questions

How do you manage B2B and B2C in one place?

Both modes run on one shared core, so the Business Center manages catalogue, pricing, orders, inventory, roles and reports for your consumer storefront and your dealer commerce from a single console — one login and one source of truth, not two systems to reconcile.

Who can see and do what?

Role-based access control with granular, module-level permissions decides who can view, add or edit in each part of the platform, and every action is recorded in the audit trail.

How do approvals work?

You configure approval workflows — for orders, credit limits, quotes and budgets — that route to the right people and run to your rules, whether informational, validating or blocking, with multi-level approvals where you need them. Every approval is logged.

Does the Business Center replace my ERP?

No. Concord runs standalone, or above your existing ERP via API-based integration. It is not a DMS and not a SFA.

For technical teams

How it’s built

The Business Center sits on a unified commerce platform with modern, API-first architecture — designed to fit the stack you already run, not replace it.

Unified commerce

One platform and one data model — catalogue, customers, orders and inventory — with both B2C and B2B running on the shared core. One source of truth, not a consumer store bolted onto a separate dealer system.

Headless

The commerce engine is decoupled from the storefront, so you can use Concord’s front end or drive your own — web, app or marketplace — over the same commerce APIs, and change the experience without touching commerce logic.

MACH principles

Built on MACH principles — microservices, API-first, cloud-native and headless — so capabilities scale independently and the platform evolves without a monolith to work around.

Composable & API-first

Every capability is available over an API. Run Concord standalone, or as one composable piece above your ERP, WMS, tax and payment systems via API-based integration — you choose what to plug in and what to keep.

Concord is not a DMS and not a SFA. It generates the tax-ready invoice; downstream e-invoicing and filing belong to the system you already use.

One platform

Run B2C and B2B from one place